This page provides a summary of the PLUBER refund policy. The Terms of Service (Articles 15, 16, and 17) shall prevail in case of any legal interpretation.
1. Refund Principles
All products are custom-made to order. As a general rule, refunds for a simple change of mind are not permitted. Refunds apply only in the following two cases:
(1) Order cancellation before design confirmation
(2) Refunds due to Company-attributable defects, including printing errors (within 7 days of receipt)
2. Refund Schedule by Stage (Terms of Service, Article 17(6))
Refund requests submitted after design confirmation must be made through Customer Support or by telephone. Eligibility and refund amount are determined based on the work progress status at the time the Company receives the request.
①Before Design Confirmation : Full refund
②After Design Confirmation or During Production : Refund calculated by the Company based on work progress status
③After Production Completion, Before Shipment : Product cost non-refundable (shipping cost only)
④After Shipment (Company-Attributable Defect) : Customer Support within 7 days of receipt
⑤Incidents Caused by Data Errors : User responsibility (no refund)
3. Refund Processing by Payment Method (Terms of Service, Article 17(5))
· Card payment (domestic or foreign issued) → Refund to original payment card
· KRW bank transfer or virtual account deposit → Refund to the depositor's own account
· Foreign Currency Payment (SWIFT remittance) → Refund as Points (valued in KRW)
· Points payment → Restored as Points
4. Refunds for Foreign Currency Payments (Terms of Service, Article 15(6))
If you paid via international foreign currency remittance (SWIFT), you may choose from the following refund methods:
① Conversion to Points: Points will be issued based on the KRW amount confirmed at the time the deposit is received (1 KRW = 1 Point).
② Outbound foreign currency remittance to an account in your own name: You may request this through Customer Support. After identity verification, the refund will be processed with remittance fees (SWIFT and intermediary bank fees) deducted. If the balance after deduction is zero or below, the refund will be processed as Points. The processing period is 7 to 14 business days.
Any deposit amount exceeding the order total will be automatically converted to Points.
